A ticket system for staffing agencies.

Employees, candidates and clients write to you on every channel. In the alluvo ticket system, email, chat, WhatsApp and phone land as tickets in team inboxes, each with an owner and a response time. And because the ticket hangs on the same record as the employee, you know who you are talking to when you reply.

Start for free Get to know alluvo
Module alluvo

Service & Inbox

Channels
email, chat, WhatsApp, phone
Tickets
with owner and response time
Answers
from the knowledge base
Apps
2
Funktionen
8
Included in
alluvo, with all modules
Ein Datenmodell Part of alluvo, with the same data as every other module.

From everyday work

Three scenes from the inbox. You are reading one right now.

  1. Mit alluvo 01

    Every channel lands in the same inbox.

    Your WhatsApp Business number is connected to alluvo, and the message becomes a ticket in the team inbox. There, whoever is on duty today sees it.

    A thing of the past

    The sick notice comes by WhatsApp. To a phone that is off today.

    At 5:40 Ms Aydin writes that she is sick. The message goes to Mr Weber's work phone, and Mr Weber is off today.

    The consequenceAt 6 a care worker is missing at the client, and nobody in the office knows. The client finds out before you.

  2. Mit alluvo 02

    Every ticket has an owner.

    Rules, responsibilities and response times are set per inbox. A ticket can be forwarded or moved to another inbox, and you set business hours yourself.

    A thing of the past

    Everyone reads the info@ inbox. That is why nobody answers.

    Five people have access to the same inbox. Everyone reads the request, everyone thinks someone else is dealing with it, and the email slides down.

    The consequenceThe client waits three days for a quote for their shift. Then they book with the staffing agency that replied the same afternoon.

  3. Mit alluvo 03

    The answer comes from the knowledge base.

    An assistant answers from your articles in the knowledge base. AI agents handle tickets on an inbox independently, and you switch on each one individually.

    A thing of the past

    The question about the shift plan comes every month. From everyone.

    Where do I find my shift plan, when does the doctor's certificate have to be in, how do I submit an expense? The office knows the answers by heart and still types them out every time.

    The consequenceYour scheduling team spends hours on the same answers instead of filling open shifts.

Apps in the module

2 Apps.
One record.

Book the module and you get every app in it. They all work on the same client, the same employee and the same assignment, so nobody has to transfer anything between them.

What you get

What is in the module.

Every line appears like this in the price catalog of alluvo, and each one is included in the price per employee on assignment. What that costs is further down in the Price section.

Inboxes

  • Inbox

    Tickets from email, chat, WhatsApp and phone — plus the AI agents that work them.

  • Mailbox Agent

    AI takeover for inbound email in the inbox.

  • Inbox Agents

    Deploy automation agents on an inbox that work tickets on their own.

  • Team inboxes & conversations

    Set up more than one inbox and work conversations as a team.

Channels

  • WhatsApp inbox

    Receive and answer messages from the native WhatsApp channel in the inbox.

  • Calling

    Receive calls through the telephony integration in the inbox.

  • Web chat

    The embeddable chat for your website, the Talent Hub and landing pages — each embedding its own channel with its own agent.

  • Google Workspace

    Connect Gmail and Google Calendar via domain-wide delegation service account — no per-user sign-in.

AI in the module

Say it to alluvo.

With the alluvo operator, Claude or ChatGPT does the work in this module at your word, with your permissions and in your data. Somebody types these sentences exactly as they are written here.

  • „Tidy up the inbox.“

    Manage the inbox · Review, forward, move and close cases in the shared mailbox, plus business hours, notifications and spam.

  • „Ask them what happened that day.“

    Message an employee · A message to an employee, through the employee app or by email, in the form of address stored for them. The reply comes back as a case.

  • „Set up a weekly AI report for me.“

    Build automation agents · Builds an agent for schedules, inbox events or multi-step flows, and manages which instructions it gets.

  • „Here are my notes from the call, follow up on them.“

    Process call notes · Turns your notes or a transcript into a CRM entry, creates the follow-up tasks and drafts the follow-up email.

How it fits together

One module. The same data as all the others.

Service & Inbox is not a separate program next to the others. It works on the same data model, and you notice it at the handovers.

Price

One price. All modules.

Service & Inbox is included, together with all the other modules. You pay per employee on assignment, no matter how many modules you use.

€691

per employee on assignment and month

€55 with annual payment

Free Employees on the bench, candidates and users

Calculate the price for your business

Questions

Questions about the ticket system for staffing agencies.

Which channels land in the ticket system?

Email, chat, WhatsApp and phone. Every message becomes a ticket in the inbox, and team inboxes distribute them to the people who are responsible.

How does the web chat work?

You embed the chat with a snippet on your website, in the Talent Hub and on landing pages. Every embed is its own channel with its own agent, you set which domains may load the chat, and whatever comes in becomes a ticket.

Can I connect WhatsApp to the ticket system?

Yes. You connect your WhatsApp Business number through the Meta signup or with your own Cloud API credentials. You then receive and answer messages directly in the inbox.

Do AI agents answer the tickets?

If you want them to. Inbox agents handle tickets on an inbox independently, the inbox agent follows up incoming emails. You switch on every agent individually.

What does Service & Inbox cost?

Service & Inbox costs nothing extra. It comes with all the other modules in the one price per employee on assignment per month, which the Price section shows. You can work out your monthly amount in the calculator on the pricing page.

Seeing is easier than reading.

Start for free, or book 20 minutes: we show you Service & Inbox on real workflows.

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