--- title: Shared inbox for email, WhatsApp and phone — alluvo description: Shared inbox for staffing agencies: email, chat, WhatsApp and phone land as tickets in one place, with assignments and AI agents. url: https://alluvo.ai/en/apps/gemeinsames-postfach --- 1. [Apps](https://alluvo.ai/en/apps) 2. [Service & Inbox](https://alluvo.ai/en/product/ticketing) 3. Inbox # One shared inbox for all channels. The sick note arrives by WhatsApp, the payroll question by email, and the client calls. In the shared inbox in alluvo, every message becomes a ticket with an owner and a response time. Whoever takes over sees the whole history, even if the colleague is on holiday. [Start for free](https://app.alluvo.ai/register?lang=en&market=en&utm_source=website&utm_medium=market&utm_campaign=en) Get to know alluvo App alluvo Inbox **Module** [Service & Inbox](https://alluvo.ai/en/product/ticketing) **Optional** 5 features **Included in** alluvo, with all modules One data model Part of alluvo, with the same data as every other app. At a glance Four channels, one inbox — and agents that help out. 1. Email, chat, WhatsApp and phone land as tickets in one place. 2. Rules, assignments and response times per inbox. 3. AI agents work through tickets on their own — each one is enabled individually. From everyday work ## Three scenes from the inbox. One of them takes place at 6 a.m. 1. Mit alluvo 01 ### Every message becomes a ticket. WhatsApp, email, chat and phone come together in the inbox, as tickets with an owner. AI agents can work through tickets on their own, even when nobody is in the office yet; each agent is enabled individually. A thing of the past ### The sick note arrives on the work phone. *It is in the office.* At 6 a.m. an employee writes on WhatsApp that he is not coming in. The scheduler's phone sits in a drawer until eight, and the early shift at the client starts at seven. **The consequence**The client is left with an empty shift and finds out last. For the next demand, they ask somewhere else first. 2. Mit alluvo 02 ### Every ticket has an owner. You set rules, assignments and response times per inbox, and every ticket lands with someone. Incoming emails are prepared by an inbox agent using AI. A thing of the past ### Everyone reads info@. *Nobody replied.* Five people have access to the shared mailbox. Everyone reads, nobody feels addressed, and marking an email as unread is the entire organisation. **The consequence**Among the emails left lying is a data subject access request from a former applicant. The deadline passes, he complains to the data protection authority, and a fine is possible.[1] 3. Mit alluvo 03 ### The message stays in the company. When you write to an employee from alluvo, the message goes out as a ticket, and their reply comes back into the same ticket. The history stays in the inbox, even when the scheduler changes. A thing of the past ### The scheduler writes from his private phone. *The history leaves with him.* Follow-up questions to employees run through the scheduler's private WhatsApp. When he quits, agreements, photos of timesheets and commitments are gone with him. **The consequence**If an employee later denies having agreed to a shift, you have nothing in your hands. Features ## What you can switch on. These features appear exactly like this in the alluvo app directory. You switch them on when you need them; they are included in the price per employee on assignment. ### Can be switched on individually - WhatsApp inbox Receive and answer messages from the native WhatsApp channel in the inbox. - Mailbox Agent AI takeover for inbound email in the inbox. - Inbox Agents Deploy automation agents on an inbox that work tickets on their own. - Calling Receive calls through the telephony integration in the inbox. - Team inboxes Set up more than one inbox and work conversations as a team. AI in the app ## Say it to alluvo. With the [alluvo operator](https://alluvo.ai/en/operator), Claude or ChatGPT does the work in this app at your word, with your permissions and in your data. Somebody types these sentences exactly as they are written here. - „Tidy up the inbox.“ **Manage the inbox** · Review, forward, move and close cases in the shared mailbox, plus business hours, notifications and spam. - „Ask them what happened that day.“ **Message an employee** · A message to an employee, through the employee app or by email, in the form of address stored for them. The reply comes back as a case. - „Set up a weekly AI report for me.“ **Build automation agents** · Builds an agent for schedules, inbox events or multi-step flows, and manages which instructions it gets. In the same module ## Service & Inbox. The same data. Tickets, knowledge base, team inboxes and the WhatsApp inbox. [More about the module](https://alluvo.ai/en/product/ticketing) - ### [Web chat](https://alluvo.ai/en/apps/website-chat) One chat you embed anywhere, with the agent that belongs there. - One snippet on your website, in the Talent Hub and on landing pages. - Every embed is its own channel with its own agent: candidates meet a different one than prospects. - You decide which domains may load the chat. To the app Price ## One price. All modules. Inbox is included, together with all the other modules. You pay per employee on assignment, no matter how many modules you use. €69[2] per employee on assignment and month **€55** with annual payment **Free** Employees on the bench, candidates and users [Calculate the price for your business](https://alluvo.ai/en/pricing#rechner) - [Sales](https://alluvo.ai/en/product/crm) - [Recruiting](https://alluvo.ai/en/product/applicant-management) - [Staffing & Contracts](https://alluvo.ai/en/product/scheduling) - [People & Time](https://alluvo.ai/en/product/time-tracking) - [Payroll](https://alluvo.ai/en/product/payroll) - [Invoicing](https://alluvo.ai/en/product/invoicing) - [Controlling](https://alluvo.ai/en/product/controlling) - [Service & Inbox with Inbox](https://alluvo.ai/en/product/ticketing) Questions ## Questions about the shared inbox. **Which channels come together in the inbox?** Email, chat, WhatsApp and phone. Every message becomes a ticket. For WhatsApp you connect your WhatsApp Business number; you connect Gmail through Google Workspace. **What do the AI agents do in the inbox?** The inbox agent prepares incoming emails. Inbox agents work through tickets on their own, following instructions you give them. You enable each agent individually. **Can I set business hours and notifications per inbox?** Yes. You manage business hours, notifications and forwarding on the inbox, and you report spam directly on the ticket. **Do calls arrive in the inbox too?** Yes. Through the telephony integration, calls arrive in the inbox. How the phone assistant answers, you write into its instructions. ## Seeing is easier than reading. Start for free, or book 20 minutes: we show you Inbox on real workflows. [Start for free](https://app.alluvo.ai/register?lang=en&market=en&utm_source=website&utm_medium=market&utm_campaign=en) [See all apps](https://alluvo.ai/en/apps) ## Footnotes 1. Art. 15 GDPR (right of access), Art. 12(3) GDPR (reply within one month, extendable by two further months in justified cases), Art. 77 GDPR (complaint to the supervisory authority) and Art. 83(5)(b) GDPR (fines for infringing data subjects' rights). ↩ 2. One price per employee on assignment and month; it includes all modules and therefore every app. All amounts plus VAT. Everything else is on the [pricing page](https://alluvo.ai/en/pricing). ↩